E-service quality can be differentiated as comprehensive consumer appraisal and assessments about the excellence of e-service provision in the implicit marketplace are available [6] . Electronic service of public services, particularly the accessibility of various forms and offering services, and the alternative of electronically submitting them, gives an effective way to save time and money for people [7] .
6/1/2003 · Results indicate that consumers evaluate the service of Internet marketers in terms of five major dimensions: performance, access, security, sensation, and information.
Key dimensions of e-service quality influencing quality perceptions of Chinese consumers and its impact on e-satisfaction are studied. The empirical results suggest that e-retailers should focus …
12/1/2015 · The findings show that e-service quality from customers’ perspective is a four-dimensional construct, i.e. composed of four dimensions: 1) compensation, 2) responsiveness and fulfillment, 3) website operation, and 4) reliability.
E-service quality is found to be a prime determinant of consumer loyalty which is very important for the growth of any business regardless of the industry. On this study, we have selected four most important dimensions of e-service quality which are: Reliability, Responsiveness, Ease,of use and Security.
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Abstract. Background Delivering high quality e-services is a key strategy to achieve competitive advantage, due to its positive correlation with the increase of customers purchasing decisions. This systematic literature review attempts to develop a conceptual model of hotel’s e-service quality determinants by examining the different perspective of customers and professionals in the field of …
Background: As the quality of online health information remains questionable, there is a pressing need to understand how consumers evaluate this information. Past reviews identified content-, source-, and individual-related factors that influence consumer judgment in this area. However, systematic knowledge concerning the evaluation process, that is, why and how these factors influence the …
